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Welcome to Careline Services Limited (CSL)

CSL is one of the leading providers of outsourced contact centre and business intelligence services in the UK. We provide multi-channel customer service, retention and acquisition solutions on behalf of some of the world’s leading companies.

CSL at a glance

1. CSL has a unique business culture that is dynamic, entrepreneurial and people focused
2. Our client base is made up of some of the world’s leading companies and UK government departments
3. We provide a range of front and back office customer service, sales and retention solutions
4. Multi-channel solutions include call handling, email, post, SMS, fax, voice recognition and IVR services
5. Over 900 workstations across 3 UK sites and 200 off-shore in South Africa
6. Our fresh approach to client management means that we have never lost a client to a competitor
7. We were one of the first multi-channel providers in the UK and now we are the first outsourcer to launch VoIP technology
8. Our Business Intelligence solutions assist us in improving customer experience, sales, retention and ROI for our clients
9. BT’s preferred supplier of outsourced contact centre services for over five years
10. Top financial performer with growth in excess of 30% year on year and annual revenues of >£14m

Group memberships and accreditations:

Current job opportunities in London and Selkirk, Scotland.

All photos used on this site are taken in our offices using our staff

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