Key facts & figures

Careline is a top 10 UK provider of customer and prospect management outsourcing services.

• Established in 1997 to deliver outsourced customer and prospect management services to clients in both the private and public sectors.
• Services include customer acquisition, customer retention and customer care.
• A trusted supplier to our clients, which include some of the UK’s most reputable brands, including Unilever, Sky, Virgin and the Post Office.
• Operating with competence and confidence in B2C and B2B environments.
• Over 1,200 highly trained agents and 1,100 workstations across 3 locations in the UK - Chiswick (West London), Selkirk (near Edinburgh) and Alness (near Inverness).
• On behalf our clients we handle in excess of 50,000 customer interactions a day across multiple channels and in 14 languages.
• Our management team has been stable since Careline was founded in 1997 – its business decisions are guided by our client’s best interests.
• As part of the HGSL Group, an international customer management business with 26 locations worldwide, we offer our clients access to global location choices and can serve their customers wherever they are in the world.
• With annual revenues of over £20 million we’re profitable, cash rich and debt free.
• Members of the Call Centre Association (CCA), the Direct Marketing Association (DMA) and authorised by the Financial Services Authority (FSA).
• Access to over 23 offshore delivery centres across the US, Canada, Mauritius, the Philippines and India via our strategic partner.

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