Flexible solutions

We believe outsourcing should liberate your business, not constrain it. So we build our operations around you and match our resources to your ambitions. This governs the way we build our business and run it. And it totally determines the way we contract.

• Flexible resources: With 1,200 people in three UK sites, and access to a global network of 23 further contact centre operations, we’re big enough to scale as your business grows and nimble enough to do so quickly. We’ve a track record for getting client solutions off the ground fast and for implementing change at speed. And we can flex our resources quickly to make sure our resources and your costs are aligned to demand.
• Flexible technology: We maintain our own team of developers to build bespoke applications that match our clients’ needs. But we’re just as happy to integrate with your systems and adopt your applications.
• Flexible deals: We’re happy to break with tradition when it makes business sense to do so and have an established track record for forging deals that marry pragmatism with creativity to create value for our clients. We’re confident in total or partial outsourcing arrangements, build-operate-transfer or asset reallocation deals - in which we take over your physical assets and operate them on your behalf. We’re happiest when thinking outside the box.

Many of our clients have been with us 5 years or more. In every case we’ve adapted our solutions to their changing priorities, moving fast to overcome their challenges and realise their opportunities. And in every case, generating value.